Managing client relationships is at the heart of every successful business partnership.
The long-term connection organizations have with one another are more likely the result of the relationship and not the product or service being delivered.
You may have competition that will do what you do for less money. Or maybe there’s a firm that will promise a deliverable faster.
Without the skill to manage the relationship with customers, you will lose business.
With the ability to understand and predict the client’s needs, you will have a customer for life.